This Privacy Policy (“Policy”) describes how the operator of the Client Portal (“Company”, “We”, “Us”) collects, uses, and protects information when you access or use the Portal. The Portal is primarily a business service used by authorized customers and partners. Depending on your relationship with the Company, your organization may act as the data controller for certain data processed through the Portal.
1. Information We Collect
We may collect the following categories of information:
- Account and contact data: name, email address, phone number, organization, role (if provided).
- Authentication data: login timestamps, token identifiers, and security-related events (not your raw passwords).
- Portal usage data: pages viewed, actions performed, settings, and interactions needed to provide the service.
- Technical data: IP address, device type, browser information, OS, approximate location derived from IP, logs.
- Customer operational data (business data): shipment identifiers, tracking events, labels, EDI messages, and related records you access or submit.
2. How We Use Information
We use information for the following purposes:
- To provide, maintain, and secure the Portal and related services.
- To authenticate users, manage access, and enforce authorization controls.
- To support operational workflows (tracking, labels, EDI exchanges, reporting).
- To troubleshoot issues, monitor performance, and improve reliability.
- To communicate service notices, security alerts, and support messages.
- To comply with legal obligations and protect rights, safety, and security.
3. Legal Bases (Where Applicable)
Where required by law, processing may be based on one or more legal grounds, such as performance of a contract, legitimate interests (for security and service improvement), compliance with legal obligations, or your consent (for optional features).
4. Cookies and Similar Technologies
The Portal may use cookies or similar technologies to enable core functionality (for example, session handling), prevent fraud, and improve user experience. You can manage cookies through your browser settings. If cookies are disabled, parts of the Portal may not function properly.
5. Sharing and Disclosure
We may share information in limited circumstances:
- Service providers that help operate the Portal (hosting, monitoring, analytics, security, support) under confidentiality obligations.
- Business partners involved in your logistics workflows (for example, carriers or integration partners) when required to provide the service.
- Legal and safety reasons if required by law, court order, or to protect rights and prevent abuse or fraud.
- Corporate events such as merger, acquisition, or asset transfer, subject to appropriate safeguards.
6. Data Retention
We retain information only as long as necessary to provide the Portal, meet contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and business context.
7. Security
We implement reasonable technical and organizational measures to protect information, including access controls, encryption where appropriate, monitoring, and incident response practices. No system is 100% secure, and you should also protect your credentials and access devices.
8. International Transfers
Depending on where you access the Portal from, your information may be processed in countries different from your own. Where required, we use appropriate safeguards for cross-border transfers.
9. Your Rights (Where Applicable)
Depending on your location and relationship with the Company, you may have rights to access, correct, delete, restrict processing, or object to certain processing. If your organization is the controller, requests may need to be submitted through your organization’s administrator.
10. Children’s Privacy
The Portal is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. If changes are material, we will provide notice in the Portal or by other reasonable means. The “Effective date” above indicates when the latest version applies.
12. Contact
For privacy-related questions or requests, please contact your account administrator or use the support channels provided in your service agreement.